National Customer Satisfaction Survey for the Insurance Regulatory Authority (IRA)

iraConducting an in-depth enquiry into customer understanding on the role and functions of IRA; establishing the needs of IRA customers; determining the overall customer satisfaction with services offered by IRA; determining customer satisfaction drivers and service delivery gaps; tracking performance of IRA on customer satisfaction along various parameters; measuring the population currently accessing quality and efficient services from IRA; measuring the population currently accessing information on IRA services; and proving recommendations for the improvement of service delivery.

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